Where can I purchase KWANPEN Collections?
KWANPEN Products are sold exclusively in KWANPEN Boutiques around the world. We do not retail our creations Online or through any Mail-Order service, and we are unable to verify the authenticity and origin of the items purchased through other channels. To find the nearest boutique to your location, please visit the Boutiques Tab.

Where are KWANPEN Collections manufactured?
KWANPEN’s creations are proudly handmade and crafted in Singapore, where the KWANPEN Headquarters and the Leather Craft Workshop is located. This means that the whole production process, beginning from the designers’ inspiration sketch to the final handmade product, happens in Singapore.

Selected collections of KWANPEN’s Footwear and Bags are designed in-house and manufactured in Italy.

What colors or models are available in my country?
All models and colors shown on this website are for reference only. Because of the limited availability of our collections, you are encouraged to visit your nearest boutique to check actual availability of a model or color.

How do I maintain my KWANPEN product?
The Leather Care Tab provides some general advice on how to maintain your item.

Where can I repair my KWANPEN product?
Please visit a KWANPEN Boutique with your product for our Sales Ambassadors to assist you in sending your item in for repair. You may find a store located nearest to you in the Boutique Tab.

In the event that you are unable to find a KWANPEN Boutique near to your location, please do not hesitate to contact our International Customer Service Team via our Contact Form to assist you.

About the Repair/Workorder Service
All repairs and workorders are sent back to the KWANPEN Workshop located in Singapore. It is here where our specialised craftsmen will assess the extent of damage and provide a definitive quotation on the repairs, replacement and workmanship charges.

Repairs may take between 6-10 months depending on the condition of the item and the work involved.

We seek your understanding that not all items are serviceable depending on the extent of damage, and our repair workshop will not be able to restore your item back to its original purchased condition due to the effects of environmental ageing and wear.

How can I obtain a Press Kit?
Please contact our Marketing Department via the Contact Form, for us to supply you with a Press Kit based on your requirements.

Terms of Usage for Website and Press Material
You may obtain our Press Release documents and information found on this site, in part or whole, provided the information provided is concise and not altered in any way that construes the intended purpose or message meant to be communicated.

Please quote the brand as KWANPEN (in caps) wherever it is referenced and our website http://www.KWANPEN.com when using information and press material found on this site.

For more detailed information, kindly contact our Marketing Department via the Contact Form.

Obtaining a Brand Logo Guidelines Kit
Please contact our Marketing Department for a copy of the Brand Logo Guidelines kit should you wish to use our logo in your material.