You are entitled to place a request for return / exchange / refund for any product(s) ordered via KWANPEN.com within a period of 30 days from your purchase date if it meets all the following criteria:

  • The product is not damaged due to wear and tear.
  • The product is not personalized.
  • The product has manufacturing defect.
  • The product has not been exchanged or returned previously.
  • *For product received as a gift, the product is only entitled for a return and exchange. 

Once the return / exchange / refund request is accepted, the goods shall be sent back to KWANPEN. Upon the confirmation of product receivable at KWANPEN, refunds (if any) will be made within 14 days, using the same payment mode and currency as per your previous transaction during purchase.

We do not offer returns due to change of mind nor in-store return / refund for orders made from KWANPEN.com. Please contact vip.customerservice@kwanpen.com for the return / exchange / refund request instead.

When returning a product, place the product in its original packaging, along with any accompanying accessories, documents and delivery slip.

We advise you to take all necessary precautions to ensure that your product is protected. Items not returned, returned incomplete, ruined, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged. For further information please refer to our term of sale policy.