We provide free shipping for all local and international purchases. Please read the following for more information.

All international orders are shipped by DHL express. Please expect 1 day delivery for local shipping and 5-14 days for international shipping.

All international orders require 1-3 days processing time due to the requirement of export permit application.

A message will appear during your checkout if we are unable to fulfill orders from your country of purchase.

Export Permits

A CITES (Convention on International Trade in Endangered Species of Wild Fauna and FloraExport Permit is mandatory for all international trade of crocodile leather products. The application takes at least 2 to 3 working days to process. Once approved, your order will then be queued for packing and shipping.

Any additional tax imposed by customs are to be borne by buyer.

Restrictions on import of crocodile leather products vary across countries. It is the buyer’s responsibility to make contact with the local authorities for the import requirements and ensure that all documentation are in place prior to the shipping of the purchased products. KWANPEN will not be responsible for seizure of goods due to insufficient import documentation. Please refer to our terms of sale for more information.

Custom Duties & Taxes

All products sold on KWANPEN.com excludes all taxes and duties to be paid in the recipient’s country. DHL Express Delivery, CITES permit application & insurance is paid by us.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Our shipping agent, DHL will contact you to inform you of the amount you will need to pay to collect the order.

Please email us at vip.customerservice@kwanpen.com or chat with us via the chat box for any queries.

Tracking

A tracking order will be provided via email. Alternatively you may contact us at vip.customerservice@kwanpen.com.