Shipping & Tracking
All international orders are shipped by DHL Express. Please expect 1-day delivery for local shipping and 5-14 days for international shipping.
All international orders require 2-3 business days processing time due to the requirement of export permit application.
A message will appear during your checkout if we are unable to fulfill orders from your country of purchase.
Export Permits
A CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) Export Permit is mandatory for all international trade of crocodile leather products. The application takes at least 2 to 3 business days to process. Once approved, your order will then be queued for packing and shipping.
Any additional tax imposed by customs are to be borne by buyer.
Restrictions on import of crocodile leather products vary across countries. It is the buyer’s responsibility to make contact with the local authorities for the import requirements and ensure that all documentation are in place prior to the shipping of the purchased products. KWANPEN will not be responsible for seizure of goods due to insufficient import documentation. Please refer to our terms of sale for more information.
Custom Duties & Taxes
All products sold on KWANPEN.com exclude all taxes and duties paid in the recipient’s country. KWANPEN provides DHL Express Delivery, CITES permit application & insurance.
As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. A representative from DHL will contact you to inform you of the amount you will need to pay to collect your order.
Please note that failing to settle the duty and tax fees, you will be ineligible for a full refund. In these instances, you will be responsible for the shipping expenses both to and from your designated location.
Feel free to email us at vip.customerservice@kwanpen.com or chat with us via the chat box for any queries.
Tracking
A tracking order will be provided via email. Alternatively you may contact us at vip.customerservice@kwanpen.com.